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WE MISS YOU!

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To our Valued ReNew Family,

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​We at ReNew Therapeutic Massage Center have missed you! We value and appreciate your continued support during this unprecedented journey.

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Your kind messages and support of our business means the world to us. It is proof of the amazing Renew community we have grown our business on, and the "why" we love what we do every day for our Renew client-family. Together, we truly are stronger! THANK YOU for standing with us together through this journey.​ 

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We are now open.   We are operating based on the reopening guidelines and regulations established by the State of Maryland, Maryland Department of Health, OSHA, and the CDC.

 

While ReNew has always met stringent sanitation requirements; we will now more visibly display those efforts as we continue to follow sanitation protocols with enhanced safety measures,  in between clients with disinfectants that are verified to ensure they meet the EPA’s criteria for use against SARS-CoV-2, the virus that causes COVID- 19.

 

 Each of our treatment rooms is equipped with a HEPA Air Purifier with a built-in UV-C sanitizer to clean the air in the room. We will be alternating rooms in-between client’s so that there is enough time to properly sanitize and disinfect treatment rooms.

 

ReNew’s sanitation and disinfection protocols will also include treating the rooms with UV-C light treatment disinfect treatment rooms, in-between clients.

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When arriving for your appointment:

 

  • Our waiting area is closed. When you arrive please call the Center and wait in your car or outside. We will call or text you when you can be seen for your appointment. NO guests except for the guest receiving the service will be permitted.

  • ​When you get to our door, we will record your temperature. (Massage Practitioners temperature is tested at the start of their shift)

  • When entering the office, you will be asked to use hand sanitizer which we will supply.

  • ​Once you have gone through our screening process you will be shown directly into the treatment room. If you are symptomatic, you will not be able to receive your treatment at that time. You may reschedule your appointment with no late cancellation fee or penalty once you are medically cleared.

  • ​All clients and staff will be required to wear a mask before entering our Center. If you are unable to wear a mask for health reasons, we are unable to see you at this time.

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​Here is what to expect during our session:

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  • The treatment room will be prepared with fresh sheets and face cradle covers. Blankets will be available at your request. 

  • Your Massage practitioner will wash their hands before they greet their guests, and again before entering the room for your treatment

  • Massage practitioners will wear safety glasses, and will be changing uniforms in between clients. Gloves will be available if you feel more comfortable having your massage therapist use them throughout your session. Please request. 

  • You will be required to wear a face mask during the session. When you are face down if you feel comfortable adjustments will be made, and the face mask can be removed temporarily.

  • We will be eliminating our casual conversation and remain in minimal necessary in-session conversation mode through the duration of your session.

  • Eye pillows are not being used at this time. 

  • We will NOT be providing water at the end of your session. Please bring your bottled water.

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Pre-Appointment Screening Form:

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  • We will have the COVID-Liability-Waiver form which we will send via your email address when you book your next appointment.

  • We are now asking that ALL clients complete their COVID-Liability-Waiver form before their appointment. 

  • COVID-Liability-Waiver FORMS MUST BE SIGNED AND RETURNED BEFORE YOUR APPOINTMENT.

  • Appointments will begin and end ON TIME. If you wait until your appointment to fill out our form in our office, it takes up precious time you could have spent on the treatment table. (No one wants their session cut short due to paperwork!).

Cancellation Policy:

  • No-Call or No-Show appointments will be charged in full.

  • If you are feeling ill or exhibiting symptoms of illness, however mild they may seem, PLEASE CALL US as soon as possible to cancel your appointment. (Low-grade fever of 99 F, coughing, sneezing, body aches, exhaustion, sore throat, shortness of breath).

  • If you need to cancel or reschedule your appointment we respectfully request that you give the Center a minimum of 24 hours notice prior to your scheduled appointment time.  

  • Appointments canceled or rescheduled in less than the required time or no-shows will be subject to a fee of up to 100% of published service prices. Gift certificates will be voided if appointments are not properly canceled. *Please note that appointments made the same day are subject to our cancellation policy as well.

Sessions NOT available at this time:

  • Temporomandibular joint dysfunction (TMJ) Massage

  • Face Massage

  • 30-minute Massage

  • 90-minute Massage

  • Relaxation Massage

  • Couples Massage

To keep our clients and employees safe, we will ask all clients to please:

  • Refrain from visiting the center if you or a household member has a fever, COVID-19 symptoms, or a communicable illness.

  • Refrain from visiting the center if you are under an isolation or quarantine order/directive

  • Respect the center’s sanitation and hygiene standards and processes posted within the center and shared by employees.

  • Use hand sanitizer or wash hands before beginning each treatment.

  • If you are in a vulnerable category, please refrain from coming in for an appointment at this time.

We truly look forward to seeing you and are happy to answer any questions you may have about the steps we take to keep you, and every client, safe in our practice. To book an appointment please leave us a message at (301)230-6555 or email us at ReNew@ReNewMassageCenter.com and we will get back to you as quickly as possible. We will not have online booking available until further notice.

 

We look forward to seeing you soon!

 

Warmest regards, 

 

Nohemi Vargas, LMT, NCTMB, Brett, Rico, and Staff at ReNew

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